Privacy Policy.
How Elbrus Appliance Repair collects, uses, and protects your information — including our text messaging practices.
Elbrus Appliance Repair ("Elbrus," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you contact us or use our appliance repair services, how we use that information, and the choices you have. By using our website or services, you agree to the practices described here.
Information we collect
We only collect the information we need to schedule and complete your appliance repair and to communicate with you about it:
- —Name. So we know who we're scheduling service for.
- —Phone number. To confirm appointments, send updates, and reach you about your repair.
- —Email address. For booking confirmations, service communication, and billing.
- —Service address. So our technician can locate and service the appliance.
- —Appliance repair service information. Details about the appliance, the issue, and the work performed.
How we use your information
Your information is used strictly to provide and support your appliance repair service, including:
- Scheduling appointments
- Customer support
- Service updates
- Technician arrival notifications
- Billing and service communication
SMS messaging
With your consent, Elbrus Appliance Repair may send you SMS text messages related to appointments, scheduling changes, technician arrival updates, service notifications, and customer support.
- —Message frequency varies.
- —Message and data rates may apply.
- —Reply STOP to opt out at any time.
- —Reply HELP for assistance.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Data protection & security
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, disclosure, alteration, and destruction. Access to your personal information is limited to staff and service providers who need it to perform their work. We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. While no method of transmission or storage is completely secure, we work to safeguard your data and continually review our practices.
How we share information
We do not sell your personal information. We may share information only with trusted service providers who help us operate our business (such as scheduling, communications, and billing tools), and only to the extent needed to deliver our services. We may also disclose information where required by law. As stated above, mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Your choices
You may opt out of SMS messages at any time by replying STOP. You may also contact us to update your information or ask us to delete personal data we hold about you, subject to legal and operational requirements.
Contact us
Questions about this Privacy Policy? Reach out: